(11-03-09, 03:06 PM)zwer Wrote: just packaged up the PS3 for return to sony. This better be a quick fix.
I’m on my 3rd 360 and 2nd PS3.
First time I had to send my console back to Microsoft (well ,their repair agents in Bristol) they took 2 days to come and collect it, another 7 days for it to actually arrive in Bristol from Nottingham, then lost it internally. I eventually got a replacement console 3 weeks and 3 days after I contacted them. That lasted another 4 months before succumbing to The Red Ring Of Death. Turns out it wasn’t new after all but a “reconditioned†one. So, off that goes to Microsoft. The couriers had got their act together slightly more and it only took 4 days to arrive this time.
Wait a week and a couple of days, hear nothing so decide to call them up. “Yes Mr.Shellshock, we sent your repaired console out yesterday, should be with you tomorrow†Tomorrow comes and goes, no console. Call couriers “Yes we delivered it this morning†which was correct. Only problem is they delivered it to some random address on the other side of the city. 5 days later my 360 finally returns to me. To be fair they did give me a free game for all the hassle but it was a shit Platinum Range cheapy “Crackdown†which I only got £8.00 for when I flogged it. Ace.
In total it’s taken Microsoft over 5 weeks to repair/replace my console twice. To say I’ve been less than impressed with the whole experience is somewhat of an understatement.
Compare that with when my PS3 died after crashing during an update. Happened on a Monday, called them up, straight through, call made in less than 10 mins. Earliest they could collect was the Wednesday but the courier would already have a replacement console with him and would simply swap it for me there and then. No waiting, no chasing them to see where it is, no fuckin around.
Wednesay arrives, knock at the door, swap the dead console for a fresh new one and 5 mins later and it’s COD4 and spliff O’clock. Total turn around time of less than 48hrs.
