[olstar]

I emailed ebay...

Feedback > Understanding the Feedback system > Leaving, replying, and following up to feedback

Message: Hi, i run SuperstarDB.com. And for about a year we have been advising your customers on buying adidas superstars. There are so many fakes about now, and some are very hard to spot. People are directed towards my site via a guide on ebay, and we have helped MANY MANY MANY people buy only genuine sneakers.

One of the members piped up and has brought a vewry valid issue to our attention. He bought some superstars, and after reading the tips on our site he realised they were in fact fakes - and he had been ripped off. So he started the paypal dispute jobby, and apart from the P&P he got his money back.

But then he was in a position to leave feedback..

If he left bad feeback, the seller would too, therefore damaging his 100% good feeback rating.

If he left good feeback, then it wouldnt be any use to future customers of the fake seller, and many more people would buy fake superstars off him.

Is there not a way whereby you could make the feeback INVISABLE until both parties have left feeback? then it will be an unbiased opinion of that transaction, not an opinion retaliating to some previously left bad feeback.

I understand this is not something you can just "turn on" but it is something you could look at implementing in the future - and it would help your customers buy the real deal, instead of being stung with shoddy fakes.

I would appreciate if a human, not a robot, could get back to me in regards this - so i can update the members of my site.

Regards

Olly (SuperstarDB.com Admin)

They replied...

Hello Olly,

Thank you for taking the time to send us your ideas and proposals
regarding our feedback system. We are always pleased to hear from
members of the eBay community and welcome their comments regarding our
services.

I assure you that we are committed to the continuous improvement of our
website to make it both a fun and safe place to trade. However, please
note that our company policy does not allow us to accept or consider
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Please understand that this policy is intended to avoid the possibility
of future misunderstandings when new products, services or features
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Thank you again for taking the time to let us know what you want and
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Kind regards,

Peter Hall
eBay Customer Support

Ive sent it to the link, and will update yall when i get a reply!