[scratchandsniff]

^^ cock up by nikeID... Nil Charge

I've read many reports that if you complain about your IDs then they dont charge you for them.
The Nike outlet i visit has a section of IDs that were sent back for whatever reason. Some nice colourways but ruined by peoples names etc on them.

what does the nature of the complaint have to be bout?

I read about people complaining that the colours were not what was shown on the screen when they were designing them.
Others complained about the quality of the stiching etc.
After all if you were to send them back then what are Nike gonna do with them, but put them in an outlet and hope that someone else has the same name etc or whatever else is personalised on them.
At the end of the day its all about good customer service.