07-06-07, 09:18 AM
Woolworths where i bought it from were most helpful and also contacted Microsoft (on three occasions) who told them that i could have it fixed for free and extend my warranty but then when i phoned Microsoft up to arrange collection they had no record of the converstation between the Woolies lady and the Microsoft worker and called me and the nice lady liars! Then the Woolies manager rang Microsoft as he happened to have been in the room at the time his member of staff contacted Microsoft so he knew she was no liar.
It has been a lot of hassle but im not giving in and paying Microsoft the £85 (its gone up five pounds in a day too!) to get my console repaired. The upshot is that i will now have to go through the Sale of Goods act 1979 with Woolworths which is unfortunate as my beef is with Microsoft selling goods that have known flaws in them but there you go.
If anyone else has or knows anyone with a 360 that has the "Ring of Doom" and is out of warranty they shouldnt have to pay anything to get it fixed , a product should last a reasonable amount of time and be fit for the purpose it was designed and sold for and satisfy the customers needs.
Im gonna draft a letter to Woolies now and i will keep yer posted!
It has been a lot of hassle but im not giving in and paying Microsoft the £85 (its gone up five pounds in a day too!) to get my console repaired. The upshot is that i will now have to go through the Sale of Goods act 1979 with Woolworths which is unfortunate as my beef is with Microsoft selling goods that have known flaws in them but there you go.
If anyone else has or knows anyone with a 360 that has the "Ring of Doom" and is out of warranty they shouldnt have to pay anything to get it fixed , a product should last a reasonable amount of time and be fit for the purpose it was designed and sold for and satisfy the customers needs.
Im gonna draft a letter to Woolies now and i will keep yer posted!
Dance wit the speaker 'till you hear it blow - Mr Rakim

