[benji]

COOP tried to fuck me over buildings insurance a few years ago when my late mums house flooded, they had cancelled her cover when the direct debits stopped because she had died and her accounts had frozen, we had no access until after probate - so had no idea what payments had been made. We phoned them to give them our details as executors and they did not get in touch, they just cancelled the account. After the flood they wouldn't pay up and denied thay had heard from us. WE HAD A FUCKING LETTER confirming they had, so filed a complaint with the FO and they were suddenly fucking helpful. I will sort this out with Barclays and switch banks.
Thanks all, and I will take them to court if I have to.