[Shellshock]

Yeah but pretty much all bikes tend to be boxed from the factory with the handle bars/stem cable-tied to the side of the frame. If they've not been secured/packed well they take chunks out of your top or down tube, depending on the frame's front triangle configuration. Regardless of how it happened, if that's how it turned up then I'd be on the phone demanding a new bike or at the very least some hefty discount.